Desert Rose Direct Jewelry Repair Policy

Please do not use this form if your item was purchased through HSN or  Visit for more information. 

  • Please be aware that not all items can be repaired or replaced.
  • Options to your repair may include one of the following:  full repair, replacement or a credit towards our website at
  • We can only repair jewelry that is purchased through 
  • We do not accept special orders nor do we alter our designs. 
  • You will be notified if your repair will have additional costs. 
  • Please allow at least 6 - 8 weeks for your repair to be processed and returned to you. 

Please use this online form for authorization to send in your repair -

Further information will be forwarded to you within 3 - 5 days, if not sooner.  
By using this form we can evaluate your repair before you send it to us.  This will help us better assist you.  The form will ask you for an image of your item along with your contact information (name, address, phone number, email address).  We can then evaluate what may be necessary to repair or replace your item. 



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